Refund Policy

Last updated: 24 June 2026

We'd rather be upfront than surprise you at checkout, so here's the short version: Productivo Pro is non-refundable. But there's a reason we're comfortable saying that — we give you a free plan so you never have to pay to find out whether Productivo is right for you. Here's how it all works.

1. Try before you pay — that's the whole point of Free

Our Starter plan is free, forever. You can create your account, add real clients, build projects, send invoices and bring in your team — all without entering a card. We deliberately built it that way so you can take Productivo for a proper test drive in your own business before deciding to upgrade.

By the time you choose to pay ₹1,499 for Pro, you already know exactly what you're getting. That's why the next part is what it is.

2. Pro payments are non-refundable

Once you've paid for Productivo Pro, the payment is final and non-refundable. This applies whether you've used the plan for one day or the full year, and whether or not you've used every feature. Because we offer a free plan to evaluate the product first, we don't offer refunds, trials-after-payment, or pro-rated returns on cancellation.

If you cancel Pro, you won't be billed again — your Pro features stay active until the end of the period you already paid for, and then your account simply moves back to the Free plan. Nothing is lost; your data stays put.

3. When we absolutely will sort it out

"Non-refundable" is about change-of-mind — it is not us keeping money we shouldn't. If something went wrong with the payment itself, write to us and we'll fix it, fast:

You were charged twice for the same plan — we'll refund the duplicate.
Money left your account but Pro never activated — we'll either activate it or return the amount.
You were billed an incorrect amount due to an error on our side — we'll correct it.
An unauthorised charge you didn't make — report it and we'll investigate and resolve it.

In short: we won't refund a change of heart, but we will always make a genuine billing mistake right. That's a promise.

4. How to raise a billing issue

Email support@productivo.in (or WhatsApp us) from your registered email or phone, and include:

The email or phone number on your Productivo account.
The date and amount of the payment.
The transaction or reference ID if you have it (it's on the receipt from Cashfree or your bank).

We'll look into it and get back to you within a couple of business days. Where a refund for a billing error is due, it's processed back through Cashfree to your original payment method; depending on your bank it usually lands within 5–7 business days.

5. Add-ons and Enterprise

The same approach applies to paid WhatsApp add-ons. Enterprise arrangements are covered by whatever we agree in writing with you directly.

6. Changes to this policy

If we ever revise this policy, we'll post the updated version here with a new date. Any change applies only to payments made after it's posted — never retroactively.

7. Still have a question?

If anything about a payment doesn't look right, don't sit on it — talk to us. We're real people and we'll help.

Email: support@productivo.in
Phone / WhatsApp: +91 94772 32082
Support hours: Mon–Sat, 10 AM – 7 PM IST

← Back to Productivo Privacy Terms Refund Support